Refund & Cancellation Policy

Last updated: 6 August 2026

This policy explains how cancellations and refunds work for the EnggiBasis Pro subscription, operated by Sachin Patel.

1. Cancelling Your Subscription

• You can cancel your ₹99/month Pro subscription at any time from your account settings, or by emailing us.
• When you cancel, your Pro access continues until the end of the current paid billing period.
• After that, your account automatically reverts to the free plan. You will not be charged again.

2. Refunds

• Because EnggiBasis is a digital service delivered immediately, subscription fees are generally non-refundable for the current billing period once charged.
• If you were charged in error (for example, a duplicate charge, or a charge after you had already cancelled), we will refund it in full.
• If you experience a genuine technical problem that prevents you from using the Service and we are unable to resolve it, contact us within 7 days of the charge and we will review your case fairly and may issue a refund.

3. How Refunds Are Processed

Approved refunds are issued to your original payment method via Razorpay. Refunds typically reach your account within 5–7 business days, depending on your bank or payment provider.

4. How to Request

To cancel or request a refund, email [email protected] with your registered email address and, if relevant, the transaction reference. We aim to respond within 2 business days.